Wide Area Network

Library discounts are provided for physical circuit (fiber) and internet bandwidth. TLN network technicians support the router and monitor connectivity.

Hosted Services

TLN hosts library websites and email accounts through a third-party vendor. TLN hosts SAM (Smart Access Manager) for TLN Shared Automation System libraries.

Procurement

Volume discount purchase opportunities are available throughout the year for a variety of technology hardware and software products. See the volume discount list located on the Statewide Discounts section in the Services area of the TLN website.

PC Support

Support packages are available with a prepaid contract for TLN technicians to support library computers, printers, upgrades, computer imaging, hardware and software support, equipment installation and troubleshooting. Hourly support is also available.

Network Support

Support packages are available with a prepaid contract for TLN technicians to support library routers, switches, firewalls, servers, and wireless networks. Hourly support is also available. We also provide network audits and network consulting services.

Remote PC Support

Remote access support is available to all TLN member libraries for a TLN support fee. A TLN technician can assist and troubleshoot any PC-based issues over the Internet using this service. If you have been instructed by a TLN technician to download our QuickSupport application for assistance, please click on the Remote Access Support button.